Alternative Dispute Resolution

In case of dispute consumption, the consumer may resort to an Entity Consumer Dispute Resolution:

Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6

4050-225 Porto

Online Dispute Resolution:

In case of consumer dispute in online, the consumer may resort to a dispute settlement system "online" (RLL), the ODR platform ("online dispute resolution"), responsible for resolving disputes relating to contractual obligations sales contracts or services online.

Accessing the Electronic Platform of Alternative Dispute Resolution in sales contracts or services online:

For Suggestions and / or Complaints –

For more information see the Consumer Portal -


To access the online complaints book, click on the link below:

Complaints Book Online

For Suggestions and / or Complaints –